Frequently Asked Questions

We typically respond to support tickets within 24-48 hours during business days. For urgent issues marked as high priority, we try to respond within 12 hours.

Yes! We welcome feature requests. Use the support ticket system to submit your ideas with "Feature Request" as the category. We review all suggestions and consider them for future releases.

Absolutely! If you're interested in collaborating, create a ticket with "Collaboration" as the category. We're always excited to work with talented developers and designers.

Create a support ticket with "Bug Report" as the category. Please include: (1) description of the issue, (2) steps to reproduce, (3) expected vs actual behavior, and (4) your environment details. Screenshots or logs are helpful!

Yes! Most of our projects are open source on GitHub. Check the repository for contributing guidelines, and feel free to submit pull requests. We review all contributions carefully.

You'll receive a confirmation email with your unique ticket number (e.g., TEJ-2026-1234). You can use this number to track the status of your request. We'll also send email updates when your ticket status changes.

Yes, you can track your tickets by searching with your email address on the support page. Use your ticket number from the confirmation email to search for specific requests.

Yes! Join our Discord server for real-time support, community discussions, and direct communication. You'll find the invite link on our website and footer.